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The Auto Hospitality story.

Joe Adams and Glenn Piccolo explain how AutoShop Answers and Auto Hospitality Group began, introduce the people behind the businesses, and walk through the language of Key2Key, Courtside, Rack Attack and the customer journey. Start here before your first training weekend.

In this episode, Joe Adams sits down with Auto Hospitality Group CFO Matt Keys to explore how accounting, systems, and AI transform fast-growing auto shops into scalable, investor-ready businesses. They discuss Matt's journey from audit to CFO, the challenges of parts and vendor reconciliation, and the importance of training and change management. Listeners will learn practical insights on preventing fraud, improving month-end close speed, and building a back office that supports revenue generators — including the vision of a real-time "zero-day" P&L and how technology can augment accounting teams without replacing them. Sign up for our upcoming Back Office Blueprint class here: Auto-Shop-Media.com

This live recording of Autoshop Ministries explores forgiveness as Gods plan for connection, freedom, and abundant life, unpacking Colossians 2, Matthew 6:14, John 10:10 and practical illustrations about letting go of grudges. DeVante invites listeners to both receive and give forgiveness, explaining how forgiveness frees us from the past, restores relationship with God, and opens the door to living fully in Christ.

Joe Adams interviews Adams Automotive Master Technician Josh Gerbrecht about his journey from technician to top diagnostician, sharing the systems that drove his 99.08% diagnostic accuracy and the big takeaways from a Key-to-Key-to-Callbacks weekend. They discuss the front-office/back-office symbiosis, the Rack Attack inspection process, recruiting and paying technicians their worth, shop tours and hospitality, and how AI could streamline diagnostics and incentivize accuracy over just speed. AutoshopAnswers.com Auto-Shop-Media.com

Glenn Piccolo and the Auto Hospitality Group debrief an explosive Courtside weekend and break down how shops can actually get started with the Key2Key concept. Also, overcoming public-speaking fear through repetition, using scatterplots to track team development, and available resources (VIP Rack Attack, leadership classes, AI Academy, and Auto Shop Answers) to help shops scale. AutoshopAnswers.com Auto-Shop-Media.com

Joe and Pastor Devante explore how faith and obedience work together, using examples from Exodus, Nehemiah, and Jesus’ first miracle. They challenge listeners to move from asking God for blessings to doing the practical next step—identify one thing you’ve been praying about and act on it before the end of the day.

Joe Adams and Pastor Devante explore the Genesis story to expose how labels and repeated messages shape our identity and behavior. They discuss internal vs. external control, practical steps to reject limiting lies, and the power of daily declarations to rewire your thinking. Devante offers a short challenge—write down and recite scripture-based declarations, and actively replace negative narratives to grow as a leader, technician, and person.

The Adams Automotive - Woodlands team debriefs a record-breaking $910,000 month. They unpack the numbers — high service revenue, strong gross profit, and an unprecedented $300K net operating income — and credit the result to A-player staffing, shop tours, speed-of-service PMIs, and disciplined sales processes like second-voice tag teams. The roundtable covers leadership, technician workflow, training programs (Courtside, Key2Key), culture, and practical tactics owners can apply to scale revenue, increase ticket averages, and build a winning team. AutoShopAnswers.com Auto-Shop-Media.com

Glenn Piccolo interviews Jae “Jaebird” Silva about his unlikely path from running movie stores to breaking into the automotive industry during COVID, learning on the job at Caliber Collision, and being mentored by Donovan Penny before joining Adams Automotive. Jae shares recruitment stories, career turning points, and his rapid growth into a top advisor and trainer. The episode highlights in-the-trenches leadership, the power of persistence and mentorship, and the value of hands-on training programs like Key to Key, Courtside, and VIP Rack Attack for anyone looking to level up in the auto service business. AutoShopAnswers.com Auto-Shop-Media.com

Pastor Devontae Tidwell joins Joe Adams to unpack Psalm 23, exploring how God remains with us in both the high seasons of success and the low seasons of struggle. They discuss increasing awareness of God's closeness, trusting His character through changing circumstances, and applying these truths to life and leadership. The episode closes with a practical challenge to journal past "green pasture" and "valley" seasons to see God's faithfulness, a prayer to draw listeners closer to Christ, and resources for automotive business training and support.

Pastor Devontae Tidwell joins Joe Adams to explore being fully present, overcoming anxiety with Matthew 6:34, and balancing stewardship with trust. The episode offers practical guidance, a gratitude journal challenge, and encouragement for leaders to do their part without losing today’s joy.

M2M host Glenn Piccolo introduces the new Superstar Series and welcomes team member Cliff Cantu (aka Cliffhanger) to share his story and role at Adams Automotive. Cliff describes his start in the industry at age 11, how a $69.99 engine flush led him into customer service and selling services, time away from the industry, and ultimately being recruited to Adams Automotive where his new role has radically transformed his life. The episode walks through Cliff’s shop tour approach, the team’s emphasis on energy, accountability, free diagnostics, loaner cars and selling with passion rather than pressure—showing how those practices build trust and close sales. AutoShopAnswers.com Auto-Shop-Media.com

Chaplain DeVante Tidwell delivers another live sermon at Key to Key weekend in Houston, TX preaching from 2 Kings, using the widow's jar of oil to show that what feels like too little can become more when placed in God's hands. He addresses guilt, condemnation, and the power of surrender, urging listeners to give their fears, past mistakes, and small resources to God.

Glenn Piccolo hosts the Profit Panel with special guest Todd Hayes to debrief Key2Key to Callbacks and the Courtside program in Houston. They highlight our high-energy training, VIP Rack Attack day, and real stories from team members like Mike Quinn who transformed from knowing nothing about cars to running the entire Houston market in three years. Guests emphasize implementation over theory: surrendering to the concept, doing the work (start with the take‑five), teamwork between front and back of house, and the idea that this perfected business model removes risk when executed. To come and be a part, contact Todd Westerlund at 925-980-8012 or visit AutoshopAnswers.com. Auto-Shop-Media.com

Joe Adams hosts a legendary wealth management advisor, exploring and breaking down the Sandler sales approach—professionals solve by identifying pain, quantifying it, and personalizing solutions—so shops can build trust and close more business. The episode also covers wealth-building basics: start early, buy assets not liabilities, use compounding, diversify outside the business, and plan estate and insurance strategies to protect family wealth and prepare for an exit. AutoshopAnswers.com Auto-Shop-Media.com

Joe Adams and Chaplain Devontae Tidwell discuss the importance of partnerships, community, and mentorship in business, using Proverbs and Ecclesiastes to show how the right people sharpen you and produce ROI. The episode emphasizes finding mentors, creating healthy friction to grow, paying it forward by mentoring others, and practical steps to get into the right rooms and relationships.

Joe Adams and Chaplain Devontae Tidwell discuss why endurance beats speed in leadership and business. Using scripture & practical examples, they explain how steady, sustainable effort builds lasting success. They challenge listeners to slow down, set a sustainable pace, and ask whether today’s choices will still be good eight years from now—emphasizing discipline, patience, and long-term planning.

Glenn interviews Wayne Stewart, owner-operator of a top Precision Tune in Noonan, GA, about his journey from past struggles to running a high-performing shop. Wayne explains how Auto Shop Answers and Key2Key helped transform his business—boosting sales, improving shop presentation, and fostering a disciplined, winning culture. He shares practical lessons on hiring and developing A-players, managing conflict versus toxicity, and the day-to-day execution that drives results. The episode is a candid look at leadership, faith, and the real work behind creating a standout auto hospitality business. AutoShopAnswers.com Auto-Shop-Media.com

Joe Adams and chaplain Devante Tidwell discuss making "your best" the daily standard—drawing on Colossians 3:23 and Proverbs—to defeat laziness and build consistent excellence in work, faith, and family. The episode mixes Scripture, practical shop and life examples (micro wins, habits, leadership) and a challenge to choose one small change today that compounds into long-term success.

In this live chapel episode, Devante Tidwell with Autoshop Ministries delivers a practical sermon titled "Saved to Serve," urging listeners to recognize their God-given gifts and use their time, talent, and treasure to serve others. He ties faith to real-world leadership, business, and relationships, and invites listeners to follow Jesus.

In another bonus Crossover Episode, our very own Chief Growth Officer Bill Brusard guest stars on the Howie Carr show, and shares his story + how to streamline operations, increase profits, and deliver world-class customer service through practical, proven systems. AutoShopAnswers.com Auto-Shop-Media.com

Joe Adams interviews Michael Floyd, Chief AI Officer at Auto Hospitality Group, about using generative AI (ChatGPT, Codex, Claude) to automate repetitive shop workflows—like splicing customer videos, transcribing and scoring calls, and connecting Techmetric with accounting tools. They explain how giving context turns AI into a powerful assistant and share concrete wins such as improved booking rates and operational visibility. The episode also discusses back-office risk management, practical starting points for shop owners using out-of-the-box tools, and how the Auto Hospitality Group trains shops to become AI-native to prioritize hospitality and human service. AutoshopAnswers.com Auto-Shop-Media.com

Glenn Piccolo and guests debrief an action-packed weekend in Houston covering Key-to-Key, Courtside and the Back Office Blueprint, sharing emotional success stories of shops that dramatically increased revenue and profit using Todd Hayes’ proven concept. They highlight hands-on VIP Rack Attack days, back-office systems, Todd Math, AI and leadership classes, and practical takeaways—saying “yes” on the phone, daily Take Fives, strong visuals, and consistent implementation—to help shops scale profit and build lasting value. AutoshopAnswers.com Auto-Shop-Media.com

Joe Adams and Autoshop Ministries' Devante Tidwell discuss how true purpose is rooted in service, not job titles. Using 1 Peter 4:10 and real shop examples, they explore leading by serving employees and customers, stewarding gifts, and creating lasting impact. Listeners receive practical challenges to serve others, improve morale, and use small acts of care to make a big difference in their teams and communities. AutoshopAnswers.com Auto-Shop-Media.com

Glenn Piccolo sits down with Gary Walker, the "BDC man," to reveal how a perfected callback system and invoice reviews drive consistent appointments, higher tickets, and customer retention for service shops. They discuss building a dedicated call center, using AI to improve accuracy and pre-booking, and real results—over 325,000 calls and $1.7M influenced revenue—showing how shops can control their business and scale profitably. AutoshopAnswers.com Auto-Shop-Media.com

Episode one of Auto Shop Ministries introduces Devante Tidwell as chaplain and outlines a weekly, faith-based series for shop leaders. This episode focuses on how trust scales: being faithful in small tasks signals readiness for bigger responsibilities, the importance of strong processes alongside competence, and practical tools like journaling and consistent evaluation to make better hiring and promotion decisions. AutoshopAnswers.com Auto-Shop-Media.com

In a special crossover episode, our very own Todd Hayes guest stars on the Howie Carr show, and explains how Auto Shop Answers teaches auto shops and service businesses "auto hospitality"—turning technicians into profitable business owners through customer service, operations, recruiting, and technology. The episode covers real results from attendees, how private equity partnerships can de-risk owners’ portfolios, and Houston Boston Partnership strategies to acquiring and scaling shops. To join, visit AutoShopAnswers.com.

Glenn Piccolo hosts Profit Panel part 2 with Charlie Zlatkos, J.J. Mont and Lynn Massengill to unpack how shops drive real profitability through P&L literacy, gross profit improvement, and operational discipline. The episode covers practical steps: raising gross margins, fast and accurate P&Ls, the crucial Accounting First and Fraud Prevention class, hiring and retaining A‑players, the cost of cash deals, and leading from the trenches. Actionable takeaways focus on measuring every dollar, creating auditable books, incentivizing team ownership, and building a durable, sellable business. AutoshopAnswers.com Auto-Shop-Media.com

Glenn Piccolo hosts the Profit Panel: Charlie Zlatkos, J.J. Mont and Lynn Massengill to reveal how auto hospitality, mindset shifts, pricing strategy, parts purchasing and execution drove dramatic profit gains across varied markets—from rural Tennessee to rust-heavy Boston. The episode shares real results, practical tactics (rack attack, key-to-key, follow-ups, part-shopping) and leadership lessons you can apply to increase net profit and transform your shop. autoshopanswers.com auto-shop-media.com

Todd Hayes and Glenn Piccolo debrief a powerful weekend of training—covering Courtside, Key2Key's first Vegas event—sharing how auto hospitality, take-fives, and relentless phone skills drove record weekends and consistent growth. They discuss practical strategies for opening weekends, improving close rates, recruiting top techs, using AI and video tools, and preparing for private equity to scale service businesses. autoshopanswers.com auto-shop-media.com

Glenn Piccolo interviews AJ Nealey about his journey from a one-bay garage to a five-store multi-unit operator in Maryland. AJ shares how Key to Key training, Rack Attack tactics, strict hiring standards, and fraud-prevention controls transformed his business, helped him stop tolerating mediocrity, and drove rapid improvement. The episode covers practical takeaways for shop owners: implement core fundamentals every day, recruit and retain A-players, use accounting controls to stop theft, and lead from the front with relentless execution to scale successfully.

Glenn Piccolo interviews "Bay One" Bill Lewandowski about his five-year journey from sweeping floors to becoming a top managing partner at True Automotive. They discuss lessons from Courtside and Key2Key, the power of process, and the math behind growing revenue. Bill shares practical takeaways on recruiting, running effective inspections, increasing ticket averages through maintenance sales, accountability partners, and how consistent practice and leadership drive steady growth.

In this episode Glenn Piccolo interviews Amy Bartel about returning to the family auto business, rebuilding finances, and scaling performance through recruiting, culture, and seven-day operations. Amy shares recruiting strategies (especially hiring restaurant talent), lessons from fraud and accounting training, and more. They also discuss the impact of hands-on trainings like Key2Key, Courtside, and VIP Rack Attack Day, the importance of accountability partners, and practical tips for creating a high-performing team that delivers hospitality-driven service and sustainable growth.

J.J. Mont joins Glenn Piccolo to share his journey from a struggling shop to a high-performing auto hospitality business using Todd Hayes’ model. He covers how a single mindset shift — “saying yes on the phone” — recruiting top techs, shop upgrades, and outsourced callbacks drove predictable growth. Listen as J.J. explains the practical steps, key wins, and team changes that helped his store scale to record months and build a culture of service and growth.

Joe Adams and Glenn Piccolo break down a no-nonsense interview playbook for auto shops: why first impressions and rapid rapport matter, how to use targeted pre-interview questions to spot commitment, and what distinguishes A-players from B and C-players. They cover working interviews and onboarding, technician vs. front-of-house hiring, extracting referrals, and the case for paying top talent what they’re worth. It's all about culture, accountability, and building a winning team that drives immediate results. This is just one part of the life-changing Key to Key to Callbacks concept - sign up for the next class at www.autoshopanswers.com/ or call 925-980-8012 right now.

Glenn Piccolo with Adams Automotive hosts this bonus Master Tech to Millionaire episode presented by Autoshop Answers, recapping an electrifying weekend in Houston featuring Key to Key, Courtside, and VIP Rack Attack sessions. Industry Leaders from around the country discuss Todd Hayes’ perfected business model, the power of consistent implementation (morning Take Fives), simple high-impact steps — say yes on the phone, professional pictures/videos — and how relentless training drives predictable growth. Practical next steps, real success stories, and program details (Key to Key, Courtside, AI Academy, VIP Rack Attack) are shared to help shop owners start implementing and transform their business.

Out of Adams Automotive in Houston, TX Joe Adams kickstarts the inaugural episode of “Master Tech to Millionaire.” Serving as an inspirational journey, this pil

In this episode of "Master Tech to Millionaire," Joe Adams, host and leader at Adams Automotive, sits down with Glenn Piccolo, a top automotive general manager

In this episode of Master Tech to Millionaire, Joe Adams of Adams Automotive sits down with Brian Rhodes, Director of AutoShop Recruiting, to reveal exactly how

Welcome to episode four of Master Tech to Millionaire, presented by Autoshop Answers. In this episode, Joe Adams dives into the incredible journey of Charlie Zl

Join host Joe Adams and Todd Hayes as they delve into the revolutionary business strategies reshaping the auto industry. Discover how transitioning from a techn

Todd Hayes introduces us to Peter Saranditis, the General Managing Partner of Auto Tech Answers. In this episode, we delve into the importance of technical trai

Guest host Glenn Piccolo hosts Joe Adams talking all about the evolution of Adams Automotive and Joe's personal journey from being part of a family business to

The Bartel family shares their multi-generational auto repair story — from humble gas-station roots to a multi-location operation driven by hands-on leadership and Todd Hayes’ training. This episode covers recruiting A‑players, combating internal theft, using call-recording coaching tools, and the culture shifts that scaled their business in Chicago.

In this episode of Master Tech to Millionaire, Joe Adams and Todd Hayes discuss how automotive shops can transform from traditional repair shops into hospitalit

Joe Adams interviews Bill Brusard about his transition from master Toyota technician to CEO and partner in JB Auto Care and the Houston Boston Partnership. Bill

Joe Adams interviews Charlie Zalakos about moving from technician to business owner and running a high-efficiency shop. They dive into the PMI/rack attack inspe

Host Joe Adams and Todd Hayes recap a packed Key2Key weekend and The Woodlands' "Courtside" in-shop training; celebrating rapid shop growth, transparent metrics

Joe Adams sits down with David "Hollywood" Guillen to discuss his journey from master technician to top-performing service advisor, coach, and assistant GM. The

Joe Adams sits down with Mike "Q-Pine" Quinn to explore how someone with no auto-repair background fast-tracked into running a top-performing shop, becoming a p

Guest host Glenn Piccolo and Charlie Zlatkos discuss a real shop story about integrity — discovering a major job wasn’t completed and immediately terminating th

On this episode of Master Tech to Millionaire, Adam Coffey breaks down how private equity isn’t some mysterious Wall Street game—it’s a repeatable system for mu

Todd Hayes sits down with Kaleb Nimz, president of Grimaud Enterprises, to discuss how Precision Tune transformed its culture and performance across 98 location

Rob Eskew recounts his journey from a small basement shop to a multi-state operation, the near-collapse after rapid expansion, and the hard lessons learned abou