Inbound show rate
~15%60%
The typical shop gets about 15% of inbound calls across the line. Our shops average 60%.
Auto Hospitality Group - Houston, TX
You’ve seen what our shops do. Come learn how we do it.
Owner-to-owner training built from the operating model our 14 family shops run. You already fix cars—this is how they win the customer, every call and every car.
- $6.2M
- avg revenue per shop, Apr 2025–Mar 2026
- ~$900
- average repair order
- 5×
- the national average shop
The Concept
We teach repair shop owners how to run Auto Hospitality.
Auto Hospitality connects customer trust to the operating discipline required for growth: standards for every call and every car, a playbook the team can repeat, and numbers the owner can inspect each week.
Customer trust creates the growth. A repeatable operating model lets it scale.
Built for ambitious owners whose growth is stalled or getting harder to scale because too much still depends on them.
Classes & programs
Start with Key2Key. Keep building from there.
Explore all seven
Flagship program01
Foundational · start here84 seats
Key2Key Weekend
Learn the Auto Hospitality operating model from the first phone call through the weekly financial review.
2 days · Houston
- The phone standard from first answer through booking
- A customer welcome and shop-tour process that builds trust
Flagship program02
Advanced · requires Key2Key40 seats
Key2Key Courtside
See Auto Hospitality run during a normal business day inside Adams Automotive in The Woodlands.
2 days · The Woodlands
- Observe the front counter during a live operating day
- Follow the car from check-in through inspection and delivery
Friday intensive03
One-day intensive
AIX · AI Academy
Build a practical AI plan around the calls, coaching, follow-up, and systems already inside your shop.
1 day · Houston · 40 seats
- Map the repetitive work that is actually worth automating
- Use recorded calls to coach advisors against one standard
Friday intensive04
One-day intensive
The Back-Office Blueprint
Connect the accounting, parts margin, controls, and reporting behind a healthy operating company.
1 day · Houston · 40 seats
- Read the P&L as an operator instead of delegating the explanation
- Connect parts and labor decisions to gross profit
Friday intensive05
One-day intensive
Limitless Leadership
Practice the communication, delegation, and direction required to lead a growing shop.
1 day · Houston · 40 seats
- Communicate expectations people can repeat back
- Delegate responsibility with a clear definition of done
Friday intensive06
One-day intensive
EQ Leadership with Dr. Dana
Build the self-awareness and communication discipline required to lead people through pressure and change.
1 day · Houston · 40 seats
- Recognize your default leadership pattern under pressure
- Separate the emotional reaction from the operating decision
Friday intensive07
One-day intensive
Accounting 1st & Fraud Prevention
Install the accounting discipline and internal controls that protect the business and keep the real numbers honest.
1 day · Houston · 40 seats
- Understand the accounting principles behind the shop P&L
- Identify common control gaps in a repair business
The gap
Average shops do about $100K a month. Ours do 5x that.
We post our numbers because the gap isn’t luck — it’s the operating model, and it shows up first in two places you can change on Monday: the calls you book and the work you present.
Monthly revenue per shop
trailing twelve-month averageTypical independentThe U.S. average shop
~$100K~$100K
Sophisticated multi-unitA strong consolidator
~$190K~$190K
The industry standoutA great single store
~$250K~$250K
AHG family-shop average14-shop TTM proof set
$519K$519K
Context, not a promise. The 14 AHG family shops average roughly $519K per shop per month across the Apr 2025–Mar 2026 Tekmetric TTM set — about 5x the national average. The named operators and their windows are below.
Average repair order
~$400~$900
About $900 across AutoShop Answers shops — roughly 2x the industry average. It comes from the complete inspection and how the work is presented, not from charging more.
Case studies
See Auto Hospitality at work in 27 real shops.
Choose an owner to see what changed, how they put the model to work, and the results they reported. Every published number includes its source and approval status.
JJ Mont
Operator we trainedJ.J.'s Auto Service Center
- Before · monthly, 2023
- $130–170K
- Record week · first unlock
- $35K → $72K
- Record month · Apr 2026
- $614,928
- Current TTM · May 2026
- $6.09M
JJ met the team at ASTA in September 2023 and came straight to Key2Key. The first move was saying yes on the phone; then he focused on the one shop and installed the inspection, recruiting, pricing, and callback disciplines.
“All I started doing was saying yes on the phone and treating my business like it was my first week in business and just checking cars out for free… and all of a sudden you go from a 35K to a 72K week.”
Owned family case · current net-sales figures are source-backed; no causal ASA claim.
Case study
- Starting point$130–170K monthly range
- TrainingASTA → Key2Key
- Saying yes on the phone$35K → $72K record week
- Record month$614,928 net sales
13 of 27 operators · every number sourced or heldHear them on the podcast
Where operators come from
Auto Hospitality works in every market.
The shops plotted below have trained with us, from single-shop owners to large multi-unit groups. Every gold dot marks a real shop address.
The operating model does not depend on one city, labor pool, or customer base.
See upcoming Houston dates Training
Learn the entire playbook in a weekend.
Key2Key brings shop owners to Houston for two days of training on the Auto Hospitality operating model. The work follows a customer and a car from the first phone call through pickup, then shows the owner how to train the standard and review the numbers each week.
Key2Key Weekend Hosted in Houston, TX
For owners and operators
In their own words
“The first thing Todd says is “customer pays for everything.” The minute you take that to heart, it changes everything — how you treat a customer, how you answer the phone. Everything.”
“When I met Todd, he didn’t hold back. This is how you advertise. How you put a budget together. How you staff your store. It’s advanced common sense.”
“It was, as Todd Hayes says, the violent injection of change that we needed to get us to the next level. You can’t unsee it.”
“When I stepped into Key2Key, it was a cohesive system I could see every step of the way to roll out into our business. The top operators want an edge. They see it — and when they see it, they can’t unsee it.”
Sponsors and partners
The brands around the ASA room.
The sponsor and partner marks from the original AutoShop Answers site.
2026 training calendar
Twelve weekends a year. Same model, every month.
Every month runs the same three days: a Friday intensive that changes topic, then Key2Key Weekend and Courtside on Saturday–Sunday — all in Houston.
August 2026Next up
FriAug 21
AIX: AI Academy
Michael Floyd
Sat–SunAugust 22–23, 2026
Key2Key Weekend
Sat–SunAugust 22–23, 2026
Key2Key Courtside
September 2026
FriSep 25
The Back-Office Blueprint
Matt Keys
Sat–SunSeptember 26–27, 2026
Key2Key Weekend
Sat–SunSeptember 26–27, 2026
Key2Key Courtside
October 2026
FriOct 23
Accounting 1st & Fraud Prevention
Sat–SunOctober 24–25, 2026
Key2Key Weekend
Sat–SunOctober 24–25, 2026
Key2Key Courtside
November 2026
Sat–SunNovember 21–22, 2026
Key2Key Weekend
Sat–SunNovember 21–22, 2026
Key2Key Courtside
December 2026
Sat–SunDecember 12–13, 2026
Key2Key Weekend
Sat–SunDecember 12–13, 2026
Key2Key Courtside
Bringing 3+ from one shop? Group pricing is applied at registration.Class details, agendas & FAQs
Who you’ll learn from
Learn from the best operators in the country.
Shop owners and operators teach alongside the people who lead ASA’s accounting, AI, recruiting, media, coaching, callback, and technical-training work.
FounderTodd Hayes
Founder · AutoShop Answers
Helped build the Auto Hospitality model from the operating lessons inside Adams Automotive. 2023 Ratchet+Wrench All-Star.
Shop operatorJoe Adams
CEO · Adams Automotive
Leads Adams Automotive and hosts Master Tech to Millionaire.
Shop operationsGlenn Piccolo
GM · Adams flagship, 1010 Blalock
Runs the Adams flagship on Blalock and brings more than 25 years in the trade.
Shop operatorCharlie Zlatkos
Founder · Pleasant Car Care
Built Pleasant Car Care from a two-bay shop into a multi-shop business and is known across the network as the Rack Attack King.
Shop operationsMike Quinn
Managing Partner · Adams Woodlands
Runs the Adams Automotive shop in The Woodlands, where owners see the operating model working on the shop floor.
PresidentTodd Westerlund
President · AutoShop Answers
A 30-year aftermarket veteran who leads AutoShop Answers day to day.
Auto Shop CallbacksGary Walker
Managing Partner · Auto Shop Callbacks
Gary focuses on customer retention through follow-up systems, callback operations, and engagement strategy.
AutoShop RecruitingBrian Rhodes
Managing Partner · AutoShop Recruiting
Brian sources top-tier talent and manages national recruitment efforts for the platform.
Auto Tech TrainingPeter Sarantidis
General Managing Partner · Auto Tech Training
Peter brings more than 50 years in automotive repair and leads technician training standards.
AutoShop MediaJoshua Spires
AutoShop Media
Joshua leads media with 17+ years as an award-winning cinematographer and photographer.
Back-Office BlueprintMatt Keys
CFO · NetSuite-certified CPA
Leads The Back-Office Blueprint — shop accounting, parts margin, and the numbers that keep a shop healthy.
AIX · AI AcademyMichael Floyd
Chief AI Officer
Leads AIX — putting AI to work on calls, advisor coaching, and customer follow-up on the stack ASA shops run.
EQ LeadershipDr. Dana Nkana
Leadership coach
Leads EQ Leadership Training — emotional-intelligence leadership for owners and managers.
CoachingBryan Stasch
VP · Coaching, Peer Groups & Member Success
Brings more than 25 years of executive coaching experience to ASA coaching, peer groups, and member success.
Growth & DevelopmentGeorge Zeeks
VP · Growth & Development
Brings more than 20 years of coaching and mentoring experience to ASA growth and development.
Next public events · Houston
Pick the weekend you stop running every decision yourself.
Two full days, 6:30 to 5, taught by operators who run this model on their own floors today. We keep the class focused because it only sticks when the owner is serious about running it.
Honest filter: if you are still building basic car count, this may be early. If the shop has volume but every important decision still routes through you, Key2Key is designed for that stage.
Register: August 22–23, 2026Email Todd to set up a fit callNo pitch on the call. He’ll tell you no if it’s not a fit.