AutoShop Answers teaches the Auto Hospitality operating model live in Houston each month. Owners who want more help can add coaching, recruiting, callbacks, media, AI, and technical training.
Key2Key brings shop owners to Houston for two days of training on the Auto Hospitality operating model. The work follows a customer and a car from the first phone call through pickup, then shows the owner how to train the standard and review the numbers each week.
The gap comes from the operating model. It shows up first in two places you can change on Monday: the calls you book and the work you present.
The typical shop gets about 15% of inbound calls across the line. Our shops average 60%.
About $900 across AutoShop Answers shops, roughly 2x the industry average. It comes from a complete inspection and how the advisor presents the work, not from charging more.
Each card shows where the shop started and where it is now.
Premier Tire & Auto
Lynn put hospitality first. He staffed the stores to succeed, had the team say yes, and priced for extreme value. His team shops parts down because they treat gross profit as a shared goal, and customers stopped pushing back on price.
J.J.'s Auto Service Center
JJ met the team at ASTA in September 2023 and came straight to Key2Key. He started by saying yes on the phone. Then he focused on his one shop and set up inspection, recruiting, pricing, and callback standards.
Pleasant Car Care
Charlie wrote Todd’s phone presentation word-for-word and read it on live calls until it became muscle memory. Newton and the original two-bay Watertown shop both use it now.
A shop we runAdams Automotive · flagship
Todd Hayes stepped in as GM in March 2020 and doubled revenue in four months. The store reached $8M in 2021 and a record $12.25M in 2023. It runs 56 bays, with $10.35M in TTM net sales (Sep 2025–Aug 2026).
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The shops plotted below have trained with us, from single-shop owners to large multi-unit groups. Every gold dot marks a real shop address.
The operating model does not depend on one city, labor pool, or customer base.
See upcoming Houston dates
Shop owners and operators teach alongside the people who lead AutoShop Answers’ accounting, AI, recruiting, media, coaching, callback, and technical-training work.
FounderFounder · AutoShop Answers
K2KCEO · Adams Automotive
K2KGM · Adams flagship, 1010 Blalock
CourtsideFounder · Pleasant Car Care
GrowthChief Growth Officer
CourtsideManaging Partner · Houston Market
AutoShop AnswersPresident · AutoShop Answers
CallbacksManaging Partner · Auto Shop Callbacks
RecruitingManaging Partner · AutoShop Recruiting
MediaAutoShop Media
Back-Office BlueprintCFO · NetSuite-certified CPA
AIXChief AI Officer
CoachLeadership coach
CoachVP · Coaching, Growth Groups & Member Success
CoachVP · Growth & Development
CoachVP · Coaching
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FounderHelped build the Auto Hospitality model from the operating lessons inside Adams Automotive. 2023 Ratchet+Wrench All-Star.
K2KLeads Adams Automotive and hosts Master Tech to Millionaire.
K2KRuns the Adams flagship on Blalock and brings more than 25 years in the trade.
CourtsideBuilt Pleasant Car Care from a two-bay shop into a multi-shop business and is known across the network as the Rack Attack King.
GrowthFounder of JB Auto Care, Bill leads growth, banking relationships, real estate, and acquisition opportunities.
CourtsideRuns the Adams Automotive shop in The Woodlands, where owners see the operating model working on the shop floor.
AutoShop AnswersA 30-year aftermarket veteran who leads AutoShop Answers day to day.
CallbacksGary runs the callback and follow-up work that brings customers back.
RecruitingBrian runs national recruiting and finds candidates for shops.
MediaJoshua leads media with 17+ years as an award-winning cinematographer and photographer.
Back-Office BlueprintLeads The Back-Office Blueprint, which covers shop accounting and parts margin.
AIXLeads AIX, which applies AI to calls, advisor coaching, and customer follow-up in the software AutoShop Answers shops already use.
CoachLeads EQ Leadership Training, which teaches emotional-intelligence leadership to owners and managers.
CoachBrings more than 25 years of executive coaching experience to ASA coaching, growth groups, and member success.
CoachBrings more than 20 years of coaching and mentoring experience to ASA growth and development.
CoachBrings more than 15 years of automotive executive coaching experience to shop-owner leadership, accountability, and performance.
