Start here: the AutoShop Answers & Auto Hospitality story

AutoShop Answers programs and services

EQ Leadership with Dr. Dana

Build the self-awareness and communication discipline required to lead people through pressure and change.

Format
1 day · Houston · 40 seats

EQ Leadership focuses on the human side of operating a shop. Owners and managers examine how they respond under pressure, how different people hear the same message, and why technically correct changes still fail when the leader cannot bring the team with them. The day turns emotional intelligence into observable leadership behavior, coaching language, and a plan for one recurring people problem.

Who it is for

Owners and managers who are technically capable and want to become more effective at coaching, conflict, accountability, and leading change.

What you will work through

  • 01Recognize your default leadership pattern under pressure
  • 02Separate the emotional reaction from the operating decision
  • 03Communicate expectations with less friction and ambiguity
  • 04Coach different personalities without lowering the standard
  • 05Work through resistance when a process or role changes
  • 06Choose a repeatable leadership practice for the next 30 days

How it works

01

See yourself

Identify the patterns that help or hurt when the shop is under pressure.

02

Read the team

Understand how different people process feedback, conflict, and change.

03

Lead the moment

Use a clear conversation and follow-up rhythm to move the work forward.

Who leads it

Dr. Dana Nkana

Dr. Dana Nkana

Leadership coach · AutoShop Answers

Dr. Dana helps owners understand how they lead under pressure and turn emotional intelligence into daily management behavior.

Plan your trip

Houston metro · served by HOU + IAH

The exact venue for this intensive is confirmed during registration and sent by email. Use the Houston guide now to compare airports and understand the area.

Your registration email is the final authority for the date, location, and arrival instructions.

2027 Key2Key dates

Key2Key brings shop owners to Houston for two days of training on the Auto Hospitality operating model. The work follows a customer and a car from the first phone call through pickup, then shows the owner how to train the standard and review the numbers each week.

January 2027
FriJan 15
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunJanuary 16–17, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunJanuary 16–17, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
February 2027
FriFeb 19
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunFebruary 20–21, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunFebruary 20–21, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
March 2027
FriMar 19
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunMarch 20–21, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunMarch 20–21, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
April 2027
FriApr 23
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunApril 24–25, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunApril 24–25, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
May 2027
FriMay 21
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunMay 22–23, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunMay 22–23, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
June 2027
FriJun 18
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunJune 19–20, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunJune 19–20, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
July 2027
FriJul 23
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunJuly 24–25, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunJuly 24–25, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
August 2027
FriAug 20
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunAugust 21–22, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunAugust 21–22, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
September 2027
FriSep 17
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunSeptember 18–19, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunSeptember 18–19, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
October 2027
FriOct 22
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunOctober 23–24, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunOctober 23–24, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
December 2027
FriDec 3
Coming soon
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunDecember 4–5, 2027
Key2Key Weekend
Courtyard by Marriott Houston I-10 West/Memorial · Houston, TX
Sat–SunDecember 4–5, 2027
Key2Key Courtside
Adams Automotive in The Woodlands · The Woodlands, TX
Dates and available classes are confirmed during registration.Class details, agendas & FAQs

Tell us what is stuck. We will help you choose.

Next training date
Nov 21–22