Key2Key Weekend
Learn the Auto Hospitality operating model from the first phone call through the weekly financial review.
Key2Key gives the owner and leadership team one operating language for the entire shop. Across two days, the class connects the customer experience, inspection and estimate process, movement of the car, team accountability, and the numbers the owner reviews every week. The work is designed to leave Houston with a specific rollout plan, rather than a notebook of disconnected ideas.
This is what the work looks like.
Real AutoShop Answers classes and operating-floor sessions.
What you will work through
- 01The phone standard from first answer through booking
- 02A customer welcome and shop-tour process that builds trust
- 03Inspection sequencing, photos, video, and estimate language
- 04Handoffs between the advisor, technician, parts, and bay
- 05Daily huddles, coaching, hiring, and team accountability
- 06The weekly scorecard and a written 30-day rollout plan
How it works
Front of house
Phone, welcome, explanation, approval, delivery, and the next visit.
Back of house
Inspection quality, parts flow, bay movement, handoffs, and quality control.
Owner rhythm
Train the standard, inspect the work, read the numbers, and choose the next constraint.
Who leads it
Glenn Piccolo
Glenn runs the Adams flagship on Blalock and brings more than 25 years in the automotive trade to Key2Key.
Joe Adams
Joe leads Adams Automotive and teaches the Auto Hospitality standards his operating team uses every day.