Focusing on revenue, retention, and operational integrity, the “Key to Key Call Backs” program empowers participants to:

• Generate Revenue Growth: Learn how strategic follow-ups can turn dormant customers into active clients, creating new streams of income from the existing customer base.
• Recover Lost Opportunities: Bring back overdue service customers and turn potentially lost revenue into tangible profits.
• Foster Long-Term Customer Retention: Strengthen relationships by addressing issues early, building trust, and ensuring customers return for future services.
• Fraud Prevention: Implement safeguards to identify and address suspicious activity, protecting your shop’s bottom line and ensuring integrity in transactions.
• Drive Positive Google Reviews: Boost your shop’s reputation by securing reviews from happy customers, increasing online visibility and customer inquiries.

• Optimize CRM for Success: Improve the quality of customer and vehicle records to streamline operations and ensure effective follow-ups.
• Unlock Hidden Growth Potential: Develop a callback strategy that consistently converts satisfied customers into repeat business and brand advocates.
• “Revenue and retention are the lifeblood of any successful auto repair shop,” said Todd Hayes. “Our ‘Key to Key Call Backs’ classes are designed to give professionals the skills and insights they need to unlock the full potential of their customer base. By mastering callbacks and integrating fraud prevention strategies, shops can transform these interactions into meaningful, revenue-generating touchpoints while safeguarding their success.”

The classes, held monthly throughout 2025, will be offered in Houston Texas, making it easy for auto shop professionals from any location to participate. Whether you're a seasoned owner or a new service advisor, these classes will provide actionable insights to grow your business and build customer loyalty.

For more information on class schedules, registration, or how the program can help your shop achieve its goals, contact:

Todd Westerlund, President of Auto Shop Answers.

About Auto Shop Answers

Auto Shop Answers is a trusted leader in professional development for the automotive repair industry. Through programs like “Key to Key Call Backs,” we offer LIFE CHANGING opportunities for our clients.