Key To Key Call Backs
Auto Shop Answers Introduces Monthly
"Key to Key Call Backs" Classes for 2025
Transforming Callbacks Into Revenue and Retention Powerhouses
June 22-23rd - Houston TX
Houston Texas – Auto Shop Answers is excited to announce the launch of its “Key to Key Call Backs” classes, an innovative monthly program in 2025 designed to help auto repair professionals maximize revenue growth, enhance customer retention, and improve operational integrity. This hands-on training equips participants with proven techniques to turn routine callbacks into high-impact interactions that drive measurable results while safeguarding their businesses.
Dates: One weekend of Month with other class offerings on the preceding Fridays & following Mondays.
01/18/2025 - 01/19/2025
02/22/2025 - 02/23/2025
03/22/2025 - 03/23/2025
04/26/2025 - 04/27/2025
05/17/2025 - 05/18/2025
06/21/2025 - 06/22/2025
07/19/2025 - 07/20/2025
08/23/2025 - 08/24/2025
09/20/2025 - 09/21/2025
10/18/2025 - 10/19/2025
11/15/2025 - 11/16/2025
12/20/2025 - 12/21/2025
key 2 key weekend sign up!
Are you ready to stop treating your business like a hobby?
In this weekend program, you'll discover how to build rock-solid customer trust while perfecting the techniques of Speed of Service and Speed of Sales. It will Change your Life!
Course Highlights
Auto Shop Answers Training Course Overview
Get ready to revolutionize the way you think about automotive repair. We have not just enhanced, but mastered, the concept of car repair. With monthly revenue figures over $1 million, our system guarantees exceptional customer service and unprecedented sales numbers.
What You'll Learn
Initial Customer Engagement
- Meet and Greet Tactics
- New Customer Introduction
- Shop Tour
Selling Before Seeing
- Understand how we secure a sale before even looking at the car.
From Polaroids to Digital
- Evolution of visual sales aids from Polaroid pictures to digital images and videos.
15-Minute Show and Sell Process
- Speed of service and how to complete a full assessment within 15 minutes.
Predicting Customer Reactions
- 40 years of recorded phone calls to predict customer reactions.
Sales Toolkit
- Customer History with Carfax
- ChatGPT
- Repairpal
- Five steps for inspections
Overcoming Objections
- How to handle common customer objections efficiently.
- The Power of Follow-Up
- Auto shop callbacks
- Callback Strategies for missed sales and customer satisfaction.
Board Management
- The Vehicle Tracking System
- Customer Updates
- Best Price Negotiation for Parts
Focusing on revenue, retention, and operational integrity, the “Key to Key Call Backs” program empowers participants to:
- Generate Revenue Growth: Learn how strategic follow-ups can turn dormant customers into active clients, creating new streams of income from the existing customer base.
- Recover Lost Opportunities: Bring back overdue service customers and turn potentially lost revenue into tangible profits.
- Foster Long-Term Customer Retention: Strengthen relationships by addressing issues early, building trust, and ensuring customers return for future services.
- Fraud Prevention: Implement safeguards to identify and address suspicious activity, protecting your shop’s bottom line and ensuring integrity in transactions.
- Drive Positive Google Reviews: Boost your shop’s reputation by securing reviews from happy customers, increasing online visibility and customer inquiries.
- Optimize CRM for Success: Improve the quality of customer and vehicle records to streamline operations and ensure effective follow-ups.
- Unlock Hidden Growth Potential: Develop a callback strategy that consistently converts satisfied customers into repeat business and brand advocates.
- “Revenue and retention are the lifeblood of any successful auto repair shop,” said Todd Hayes. “Our ‘Key to Key Call Backs’ classes are designed to give professionals the skills and insights they need to unlock the full potential of their customer base. By mastering callbacks and integrating fraud prevention strategies, shops can transform these interactions into meaningful, revenue-generating touchpoints while safeguarding their success.”
The classes, held monthly throughout 2025, will be offered in Houston Texas, making it easy for auto shop professionals from any location to participate. Whether you're a seasoned owner or a new service advisor, these classes will provide actionable insights to grow your business and build customer loyalty.
For more information on class schedules, registration, or how the program can help your shop achieve its goals, contact:
Todd Westerlund, President of Auto Shop Answers.
About Auto Shop Answers
Auto Shop Answers is a trusted leader in professional development for the automotive repair industry. Through programs like “Key to Key Call Backs,” we offer LIFE CHANGING opportunities for our clients.
The Rack Attack Will Blow Your Mind!
In 15 minutes every car every time gets a full comprehensive inspection on the speed rack. Since 1986, this inspection process has been a key foundation for Todd's Auto Shop Concept. Some of the technology has changed, they don't use Polaroid cameras anymore but the process and results remain the same. In minutes, pictures and videos capture problems to be presented to the customer and are immediately recorded in Tekmetric. Once inspected the car is off the lift and in the parking lot while recommendations are presented to the customer.
