AutoShop Answers

Owner Dependence Scorecard

Answer based on what happens when the owner is unavailable for a full week—not what the organization chart says.

Shop: ____________________Date: ____________________

1. Decisions and authority

Managers know which decisions they can make without the owner.

Yes Sometimes No

Spending, discounts, and customer recovery limits are clear.

Yes Sometimes No

Routine hiring, scheduling, and workflow decisions continue without delay.

Yes Sometimes No

3. Accountability and management rhythm

Managers hold regular meetings without the owner driving every agenda.

Yes Sometimes No

Missed expectations are addressed by the responsible manager.

Yes Sometimes No

Commitments have an owner, a due date, and a follow-up.

Yes Sometimes No

4. Exceptions and emergencies

Customer escalations can be resolved without defaulting to the owner.

Yes Sometimes No

Unexpected absences do not require the owner to rebuild the day.

Yes Sometimes No

The shop can operate normally when the owner is unreachable.

Yes Sometimes No

What to do next

Choose the two or three weakest answers. For each one, clarify the decision owner, the operating standard, and the check-in that proves it happened. Do not delegate responsibility without also delegating authority.

One constraint to address first

Next training date

Sep 26–27Key2Key Weekend · September 26–27, 2026 · Houston, TX

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1. Decisions and authority

2. Standards and information

3. Accountability and management rhythm

4. Exceptions and emergencies

What to do next

One constraint to address first